Inside Sales Representative
Pittsburgh,
United States
Experience: 5+ years of experience in a combined SDR/Inside sales role, preferably in SaaS or healthcare technology. Proven ability to both generate interest and close deals. Highly organized, self-motivated & results oriented. Understanding hospital workflows, experience selling to hospitals is a plus. successful, you will have solid solving problem skills.
Job purpose: A proactive and high-performing Inside Sales Representative to own the full sales cycle - from initial outreach to closing for innovative hospital software solutions. This hybrid role is responsible for identifying prospects, setting up qualified meetings, nurturing leads, conducting product demos, and closing deals (in collaboration with the CEO, Head of Sales Territory Sales, and Sales leaders for larger opportunities). This is a key position that combines the lead-generation strengths of a Sales Development Rep (SDR) with the deal-closing capabilities of an Inside Sales Rep (ISR).
Lead Generation & Prospecting
- Research and identify target hospitals and key decision-makers (C-suite, clinical and business executives, IT, procurement).
- Execute outbound calls, emails, text, and LinkedIn outreach to engage hospital contacts.
- Create and maintain call lists and outreach plans weekly using the CRM.
Inbound & Chat Handling
Monitor and manage chat inquiries from the company website.
- Respond promptly to inbound interest, qualify, and convert into qualified opportunities.
Meeting Setup & Conduct product demos
Schedule and conduct virtual product demos and discovery calls with hospitals.
- Follow up with contacts within 48 hours before meetings to confirm attendance.
- Ensure all meetings are added to calendars, documented in CRM with clear agendas and participant roles.
- In a team selling environment, collaborate with Subject Matter Experts, Territory Sales, and Sales leadership to prepare all involved to achieve predetermined objectives.
Sales Engagement & Closing
Conduct discovery calls and product demonstrations for qualified prospects.
- Handle objections, tailor messaging to hospital-specific needs, and drive urgency.
- Close small to mid-sized deals independently; support the CEO and Head of Sales in strategic opportunities.
CRM & Pipeline Management
Document all activity in the CRM (e.g., HubSpot/Salesforce/Odoo) — calls, emails, meeting notes, and deal stages.
- Maintain an organized and up-to-date sales pipeline while increasing pipeline with assigned metrics for success.
- Track progress and regularly report updates to Sales leadership toward KPIs including meetings booked, opportunities created, competition, and revenue closed.
Continuous Learning & Process Improvement
Complete all required training on sales tools/techniques, hospital workflows, product features, and maintain knowledge as an industry expert.
- Provide feedback on messaging effectiveness and market trends.
- Suggest improvements in outreach and sales processes.
Cross-functional Collaboration
Work closely with marketing to improve targeting and lead quality.
- Collaborate with Sales leadership, and Territory Managers to define strategies for key accounts or high-value hospitals.
General
Support any other sales or organizational tasks as required.